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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Emilie Fowler

August 14, 2025

5  out of  5
rating by Emilie Fowler
"I had a wonderful experience working with Majestic. It was close to closing time and I was trying to get both auto and home insurance in place on a Friday afternoon. She went above and beyond helping me even though it was past their closing time. I was so impressed. I have been with this agent for a very long time and the service is always superb."
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Lisa Tanner

July 16, 2025

1  out of  5
rating by Lisa Tanner
"I would not recommend ! I am highly aggravated with State Farm ! It’s been one thing after another with my bill etc ! I have paid all kinds of money to them . Someone is not doing their job or something !!! Have my wrong address after a year living at my location and thy have sent me paperwork before there now say they have older address !! My bill is ALWAYS higher than what they tell me ! I had to call in to ask why I have not got a bill , why does app say I don’t have.anything due at this time ! Not my fault this is all messed up , late etc"
We responded:
"Lisa, thank you for your review. Our office does everything we can to keep updated records based on the information we recieve. There are certainly situations where the information is not updated fully or properly. As for your rates; our office unfortunately has no control over the rates that are charged. We would however be happy to review your policies, and make sure you are reciving the best rate possible based on your situation."
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Abhinay K

July 14, 2025

5  out of  5
rating by Abhinay K
"Christine Schaefer really went above and beyond to help us. She responded super quickly with the quotes and kept in touch through text when the email system wasn’t working. She made sure we got all the info we needed by following up regularly. Christine explained everything on the quote clearly and patiently, and worked with us to adjust coverage so we could see how the price would change. Her support and responsiveness made the whole process a lot easier."
We responded:
"Abhinay, thank you for your review! We will always try to go above and beyond to help our clients reach their goals. Thank you for choosing our office and we look forward to working with you!"
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Michael England

July 7, 2025

5  out of  5
rating by Michael England
"My wife and I just relocated to NC from MD. I must say I am pleased with the service we have received. Christine Schaefer assisted us today. She very pleasant to speak with and was awesome. Thank you!"
We responded:
"Thank you for your review Michael. Welcome to North Carolina!! We look forward to taking care of your family!"
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Randal Romie

June 12, 2025

5  out of  5
rating by Randal Romie
"My wife and I always receive prompt, excellent and personal service, like you would want from your Insurance Agent and Staff. A good group!"
We responded:
"Thanks Randal. We enjoy taking care of you and your family!"
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Morgan Morgan

April 16, 2025

5  out of  5
rating by Morgan Morgan
"Kimberly W. with State Farm Insurance/ keith Kepler agent is AWESOME! I had the hardest time pulling up my dad's acct. Kimberly showed me so much kindness, she worked with me until she figured out the solution. Her kindness was so genuine that I almost wanted to switch to State farm. I truly appreciated her dedication to providing TOP NOTCH CUSTOMER SERVICE!"
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Barbie Patterson

March 29, 2025

5  out of  5
rating by Barbie Patterson
"We had been with another company for many years. After receiving mediocre service we were ready for a change. I reached out to this agency and started working with Majestic. Our insurance is a bit complicated and she was very knowledgeable, responsive, and proactive. And, our policies are now at much better rates!"
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D 9854

July 5, 2024

1  out of  5
rating by D 9854
"LMAO Love how after poor service threaten to drop me and taking photos of my home (no claims ever btw) they called wanting my business back afyer I put on new roof and got Irie Insurance. NOT NO BUT HELLL NO! Thanks for the call Josh I needed a good laugh🤣. Don't use State Farm anymore. I use Erie Insurance through Beacon Ageny. State Farm wanted to drop me so I got new roof and dropped State Farm. Poor service, and after being client for years they came when I was not home or used drone for pictures then sent cancel letter due to them not knowing age of roof. My mother had passed and I had been working through needed repairs. They took my premiums for years and then added a hardship to me. NEVER AGAIN STATE FARM"
We responded:
"Im sorry that you had such a difficult experience. I am not able to reference your account due to the anomity of your review. I want to thank you for your loyalty to State Farm and my office. Our office strives to do everything we are legally capable of doing to retain each and every client we do business with. There are are Unfortunately there are underwriting reviews and deadlines that are out of our control. I wish you all the best and thank you again for doing business with my office."
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Cheryl Bowen

May 18, 2024

5  out of  5
rating by Cheryl Bowen
"Just ask for Scott. He'll take good care of you. Tell him I sent you. 😉"
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Mando

March 7, 2024

5  out of  5
rating by Mando
"Keith Kepler and his entire team are fantastic. I’ve been with them for 4 years or so, and it has been a fantastic experience. They are super responsive via call and text. Over the last few days, Keith and Josh (a member of his team) have gone way out of their way to make sure that I wasn’t overpaying for coverage I didn’t need. I really appreciated them taking the time to do this for me even though it would have been much easier for them to have just let me waste money on unnecessary coverage. I have gotten 2 other people to use Keith’s agency because I have had such a fantastic experience with his team. Huge shoutout to Josh for his top-notch customer service. I appreciate you!!"
We responded:
"Thank you for your review and I am glad to hear of your experience with our agency. We strive to do everything we can to help our clients in any way we can. Thank you for your support and referrals!"
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Armante Mays

March 2, 2023

5  out of  5
rating by Armante Mays
"Scott is very helpful with any thing I need and even though I live out of town they will remain my agent. Could not be happier!"
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Maxi Listermann

November 3, 2022

5  out of  5
rating by Maxi Listermann
"Best insurance agent I've ever had"
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Cassandra Johnson

August 18, 2022

5  out of  5
rating by Cassandra Johnson
"My favorite insurance agents"
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Nick Nelson

June 25, 2022

5  out of  5
rating by Nick Nelson
"Montel is the best saved me money and helped make sure I had the best coverage for everything I've worked hard to get"
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Paul Chandler

August 7, 2021

5  out of  5
rating by Paul Chandler
"Great people to work with"
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William Ward

July 7, 2021

5  out of  5
rating by William Ward
"Great friendly service so far...I hope I get great service from them."
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Nick Nelson

May 22, 2021

5  out of  5
rating by Nick Nelson
"Montel Graham is great to work with. Explains things and did his best to help us with all our questions. Best part he saved us money and we got better coverage on both car and renters insurance."
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Sheresa Lacey

March 7, 2021

5  out of  5
rating by Sheresa Lacey
"Keith and his team do a great job of meeting our insurance needs!"
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Stephanie Sedore

August 28, 2019

5  out of  5
rating by Stephanie Sedore
"Entire staff offers the best customer service!"
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Holley Huggler

August 23, 2019

5  out of  5
rating by Holley Huggler
"Very nice people"
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ROBB COLEY II

June 18, 2019

5  out of  5
rating by ROBB COLEY II
"Great group of people , they always go out of their way to help you ."
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Greg Rice

June 5, 2019

5  out of  5
rating by Greg Rice
"Excellent insurance agency with a friendly, helpful staff."
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Steve Thompson

December 19, 2018

5  out of  5
rating by Steve Thompson
"This gentleman at State Farm save me almost 50% over the raid I've been paying Nationwide I'm very pleased with Keith Kepler's service he is next door to Firehouse Subs and IHOP stop in and say hi"
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Karen Golden

July 27, 2018

5  out of  5
rating by Karen Golden
"Great service....!!"
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Jayson Judy

March 19, 2018

5  out of  5
rating by Jayson Judy
"Agent is sincere in wanting to genuinely help his current and prospective clients."